FAQ Page

Frequently Asked Questions.

Delivery

BlueStone provides free shipping on all items within India.

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you. We have several products under the Same Day Shipping section. These are ready to ship products and will be delivered to your address within 2 to 10 business days. The rest of our products are 'Made to Order' and it takes us 2 to 19 business days to safely deliver these jewellery pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.
Please note that the business days mentioned do not include Sundays and festive holidays.

We process the national delivery only through reputed insured couriers like Bluedart and other. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.

Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services like Bluedart for orders within India. Please do not accept any package that has been tampered with.

Currently, we take orders for delivery only in India.

Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Delight team at 18004190066 for assistance.

For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.

In case your queries were unanswered contact our 'Customer Delight' team at 18004190066

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Returns and Exchanges

Our 30-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 30 days of the date of delivery. Yes, it's that simple. We can only accept the product without custom engraving, in its original condition and with the certification.

This is, however, applicable for orders within India only.

No. When we said, we'll return the money you paid in full, we meant it.

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy.

This is, however, applicable for orders within India only.

1. Select the item in your order that you want to return from here 2. Ready your jewellery in the original packing material along with the certificate. a. If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup b. If the product value is Rs. 35,000 or above and a BlueStone employee is picking the product, then please hand over the product to the person coming for pickup c. If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person. 3. Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup) 4. Once we receive the product at our warehouse, your refund will be processed to your BlueStone account in 2-3 working days after a quality check.

We offer a Lifetime Exchange & Buy-back on all purchases made from BlueStone, within India. The product along with the original product certificate, can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and Rs.500 for return shipping charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well. For details, click here

Jewellery

Please call our Customer Delight team and they will be able to help you. You can customize the gold karatage and the diamond colour-clarity combination online as per your choice

Please call our Customer Delight team and they will help you with possible choices.

Yes, we do have a selection of chains to offer you. After you select a pendant, click on 'Buy Now'. This will take you to the shopping bag, where details of your pendant will be given along with an option to browse for chains. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately. After selecting your pendant, please click on "BUY NOW" and then browse for an 18Kt Yellow or White gold chain

No, our apologies as of now we do not accept orders for custom sizes.

We have a complimentary plastic ring sizer that we'd be happy to send across to you. We'd love to help you get your ring size it right the first time! This service is applicable on orders within India only.

You can use the drop down menus in our top navigation bar to browse by piece type or by gem. We also have very powerful text search. Just type what you are looking for in the search box in the upper right-hand corner of the site. You can find colors, styles, and price ranges this way also.

Rest assured, orre uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).To know more about Conflict free diamonds.

Your jewellery will arrive in exclusive orre gift boxes.

All diamond and gemstone jewellery bought from BlueStone.com is certified by SGL, IGI, GIA or HKD and all gold jewellery bought from BlueStone.com is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world

Yes we can arrange a duplicate for you for Rs 500. It will come with copy/duplicate written across the certificate as a watermark.

For delivery outside India, we will be charging an additional 20 USD as shipping charges.

Incase your ring does not fit well, we will be happy to replace it with a new ring in the new size, with free to and fro shipping. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. For a smaller ring, we will be happy to refund you the additional amount paid by you while placing the initial order. This is applicable on re-sizing requests received within 30 days of shipping date. Currently, this service is available for orders within India only.

Absolutely! Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers.

Solitaires

Choose from our extensive collection of jewellery and accessories, and create moments that will last a lifetime!

We've taken care to ensure we avoid any costing involved in traditional showroom, so that your purchase reaches you without any middlemen involved, encouraging quality delivery.

Choose from our extensive collection of solitaires in various shapes and sizes, each of which is certified for authenticity by renowned names like the Gemological Institute of America (GIA) and International Gemological Institute (IGI).

From the moment you decide to buy from us to the moment you are hand delivered your product, you are in for an efficient and a one-of-its-kind shopping experience, with a seamless process in place and a customer care team that truly cares for your concerns.

Conflict diamonds are diamonds that are mined in many conflict zones in Africa and are illegally sold in order to fund wars, hence earning the name “conflict diamonds” or “blood diamonds”. At orre . we believe in being just and ethical about our diamonds, and have ensured that our diamonds are conflict free. We understand that we owe a duty of care to the world we live in and hence have taken care to provide diamonds in an environmentally responsible manner.

We sell exclusively at workmap.co.in One of the perks of being an online store is that it allows us to avoid most inventory costs that are otherwise involved in a physical storehouse that showcases its products. This helps us sell our solitaires at a reasonable price to you. After all, we look to keep you happy!

For purchases within India, we have a 30-Day No Questions Asked Money Back Policy that is meant to give you sufficient time to make sure that your purchase is perfect. If, for any reason, you feel the need to return your solitaire, we will be happy to provide you a full refund or exchange, within 30 days of the date of delivery. Please note that this is subject to a value limit of Rs. 5,00,000/- in case of solitaires.

For purchases within India, we have a 30-Day No Questions Asked Money Back Policy that is meant to give you sufficient time to make sure that your purchase is perfect. If, for any reason, you feel the need to return your solitaire, we will be happy to provide you a full refund or exchange, within 30 days of the date of delivery. Please note that this is subject to a value limit of Rs. 5,00,000/- in case of solitaires.

We also offer you a Lifetime Buy Back Policy on Solitaires wherein you may sell your solitaire back to us for 80% of its current market value. This is subject to a value limit of Rs. 10,00,000/- for solitaires. Please note that Solitaire Diamonds can also be exchanged with any other BlueStone product or solitaire at 90% of its current market value. This is, however, subject to a value limit of Rs. 10,00,000/-

You may contact us via mail, phone or chat and we will be happy to courier a BlueStone tamper proof package to you. Please secure your solitaire in this package, along with the original packing material and certificate. Once you have the package ready, contact us and we will have it picked up from you through courier service.

We will refund the money to your bank account or credit card once we have received the solitaire. Please note that in case of an exchange, you will be receiving a voucher of the exchange value from us. This voucher can be used to purchase jewellery available on our website.

Please note, this is applicable for orders within India only.

Payments

Orre offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and cash on delivery.

All Credit/Debit card details remain confidential and private orre and our trusted payment gateways use SSL encryption technology to protect your card information.

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay. n the day of purchase

Prices on workmap.co.in are subject to change without notice. Please expect to be charged the price for the orre merchandise you buy as it is listed o We accept VISA and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. Orre and our trusted payment gateways use SSL encryption technology to protect your card information

Prices on workmap.co.in are subject to change without notice. Please expect to be charged the price for the orre merchandise you buy as it is listed o We accept VISA and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. Orre and our trusted payment gateways use SSL encryption technology to protect your card information