Terms & Conditions

Terms & Conditions

Use of the Website

1. By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

2. Any request for further services or Exchange/Buyback of the products or complaints should be accompanied with the original invoice/receipts and certificates.

3. If payment is made by local cheque or demand draft, delivery of the item purchased will be made only after realization of the instrument amount.

4. For any assistance, please feel free to reach out to us on 07314090992 or 7880104591.

For purchases above Rs. 50,000 the customers will have to enter PAN card details before placing the order. Non - insertion of PAN details may lead to cancellation of the order. The billing name is supposed to be the same as the PAN card else the PAN card will not get verified and the customer will not be able to proceed with the order.

Manner of Purchase, Payment, Refund and its manner, Cancellation of order, Shipping, Delivery, Repair, Insurance during delivery.

Repairs: Charges for missing & additional (metal / stone) will be applicable as per actuals.

Standard delivery time for online order: 10-20 Business Days*

Online Support – Monday to Saturday – 11AM – 7PM

Make to order :

We don’t accept cancellation for customised jewellery products. If the customer wants refund or wants to exchange it with other product, in that case, making charges and stone charges of the ordered product will be deducted from the amount paid and balance will be refunded to the customer account in 7-10 business days or will be adjusted against the exchanged product.

ORRE can make changes in the content of the website at any time without informing the customers and without bearing any liability.

Trademarks

The trademarks, names, logos and service marks displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Communication Process

You can update your profile by sending an email to customercare@orre.co.in with the updated information.

Exchange / Buyback Policy.

ORRE will accept jewellery under the Exchange/Buyback policy after due examination for weight of product and authenticity as an ORRE product, identification of damage or stone defects (crack, replacement and alterations) etc.

Entire Agreement

These terms and conditions govern between us. By agreeing on the terms and conditions, you have not relied on any representation of the website/application except where that displaying has been made use of these terms and conditions and you agree that you shall have no problem in respect of any representation of the website/application. Any of your statutory rights are not affected by these terms and conditions. None of the clauses shall limit or exclude our liability in respect of any fraudulent/looting or careless or misrepresentation has become a term of the Conditions.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at info@orrejewelz.com